Do I need to make an appointment to have my computer repair?

Yes, A Rescue My Gadget Technician will come by your home or office, diagnose the problem and give you a free estimate. If you would like to proceed, then we can likely fix your problem right then and there. In the event that there is a hardware problem or if the fix will take more than about 2 hours, we will bring it back to the lab, fix it, then bring it back and re-connect it for you. The turn-around time will depend on the type of repair and the availability of parts.

Is there anything I need to bring when I drop my computer off for repair?

If it's a laptop, it's best if you leave the power supply. For desktop PCs, nothing more than the computer is needed.

What is included with your free estimate?

Many estimates can be done over the phone by discussing the symptoms. More complicated problems may require us to come to your home or office, at no charge, to review the issue.

How long does a laptop screen repair take?

It depends. If the part is in stock, we can usually change the screen overnight. If we need to order a screen it will depend on how fast we can get it, usually 3-4 days. Once we have it, we can usually replace your laptop screen overnight.

Do you service Ipods, Ipods, and other tablet devices?

Sometimes. If you are having issues syncing your PC or email to your device, we'd be glad to help. Unfortunately, we cannot repair any hardware issues for these types of products.

How do I set up my wifi network?

Setting up wifi can be as easy as pushing the WPS button on your router. However, if you've lost your password, changed your router, or just have more than a few devices, we'd be glad to help.

Does data transfer include my e-mails?

Yes, for most email providers we can transfer any emails that you have stored on your computer to your new PC. We will also setup your email so that it continues to work seamlessly without missing an email.

Can you repair any PC or laptop model?

Any PC. If you need to repair Mac hardware, we can refer you to an expert.

I think my computer has a virus, what is the first thing I should do?

The best thing to do is turn the device off and leave it off until you have a professional assess the situation and clean it. If the device refuses to shut down, just hold down the power button for about 10 seconds until it goes quiet and all the lights shut off.

How often should a windows update happen?

You will usually see updates on every other Tuesday, however Microsoft will also send security updates as needed. About every 6 months or so, they will have a major feature update.